Shipping policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

 

International Shipping

We offer international shipping to the following countries: Brazil, Canada. 

Shipping charges for your order will be calculated and displayed at checkout. 

  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. LOTELI is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@loteli.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition. For our full return policy click here.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@loteli.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund is approved then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any further questions, please don't hesitate to contact us at info@loteli.com.